The Ocean Spa staff will head out of there way for you, even if you don’t speak Spanish. Make the Most of the Memory Maker Concierge team Too. Alberto Garcia was the Bellman who worked together with us, and he was terrific!
This the best holiday so far in my entire life. Even though it was the first time in Cancun surely, I will return and if possible stay again in your facility. The morning walk at the beach is always the one I will miss to start my day. Seeing the sunrise is really soothing and relaxing. Also, the staff is very helpful. They gave me recommendations of a jeep tour in cozumel for families and groups. So it sounds very convenient for us.
This place although little has their own distinctive way of pleasing their guest. Rooms are clean and comfy. It’s not actually a 5-star hotel, but the idea that they treat you is 5 star. As a result of Chef Raul and both Waiters Ricky and Manuel to their exceptional service each morning.
Sotelo was our waiter during our stay. He was very courteous and kind, and he actually was interested in what he had to say. At the end of the vacation, he felt like a member of the family. The hotel was quite clean and the sand racked daily. It was a joy being there.
I suggest Ocean Spa Hotel to each one to stay if you ever go to Cancun. Friendly staffs, Good food, Nice opinion and Relaxing atmosphere for vacation. Bus tours are well planned, really safe, tour guides are well trained in English speaking. My trip to Xcaret was a delightful experience, shows are excellent.
Restaurant Terraza from Hotel Ocean Spa at Cancun was gratifying, and we enjoyed the food! Thank you, Isai Gonzalez, for the humbleness, friendly and professional strategy! You showed us kindness and excellent support. You all treated us like family and revealed courtesy towards clients, with respect. I also would like to thank Jose, the chef that cooks outdoors.
My kids loved his pizza, hotdogs, nacho cheese chips, along with his hamburgers. Cesar from the front desk was a great help with our room solutions, and he responded to our questions with respect and professionalism. The cleaning staff and Leticia did an excellent job of reacting to our room #330 as it had attention. The care staff were very courteous and made sure that our room was in excellent condition.
Even the towels were warm to the touch when we traded them at the towel area. My loved ones and I took the time to get to know the team and everyone we approached opened their own heart with a respectful and humble touch. Thank you Restaurant Terraza staff and especially you Isai Gonzalez and invite you Ocean Spa Hotel team for making our family excursion, warm and unforgettable welcoming. I miss you, and I hope that one day we could remain there again since, for my family and I, it felt like a place I can call vacation HOME!